Norwood Light and Broadband Department

Norwood Light Recognized For Reliable Electric Service


NORWOOD, MA — Norwood Light Electric has received national recognition for achieving exceptional electric reliability in 2023. The recognition comes from the American Public Power Association (APPA), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.

APPA helps electric utilities track power outage and restoration data through its subscription-based eReliability Tracker service. Once per year, APPA’s Reliability Team compares this data to national statistics tracked by the U.S. Energy Information Administration for all types of electric utilities.

“It’s encouraging to see year after year that public power’s track record for providing highly reliable service is backed up by data,” said APPA Director of Research and Development Paul Zummo. “These utilities are the best of the best when it comes to keeping the lights on. And these communities should be proud of their local power providers and appreciate the hard work that goes into earning this recognition.”

Nationwide, the average public power customer has their lights out for less than half the amount of time that customers of other types of utilities do. Norwood Light average interruption duration totaled 41 minutes in 2023, compared to an average of 148 minutes last year for all U.S. electric utilities, excluding major widespread outages.

“This recognition is a testament to the hard work and dedication of our staff to ensure we keep Norwood powered, from customer service to field personnel. We are proud of the reliable power we have provided our community for many generations. Fortunately, recent investments in technology allows for us to document performance metrics and submit them to be recognized for the work the department has been doing for a long time.,” said Jason Haber, Assistant Superintendent for Norwood Light’s Electric Division.

Norwood Light’s commitment to reliability is seen in the investment in technology and equipment upgrades. Norwood Light has upgraded their utility meters to automatically feed into an outage management system. Employees receive a text notification of any outage within minutes of an event occurring, allowing for decreased response times. Norwood Light’s website,, has implemented a public facing outage map which allows customers to report their own outages direct to the staff.  This map also provides customers with an idea of the scope and scale of the outage, estimated response times and text notification alerts as the outage is resolved.

More information on the eReliability Tracker program is available at

Jason Haber, Assistant Superintendent, Electric Division, Norwood Light


Media Contact:

Tobias Sellier, American Public Power Association

About The Town of Norwood Municipal Light Department (NMLD): 

Established in 1907, Norwood Municipal Light Department (NMLD) is a municipal utility that provides electric and broadband service to over 30,000 residents and businesses in the Town of Norwood. NMLD has over 16,000 electric and over 5,000 active broadband service connections within its service territory.


Norwood Light Electric and Broadband (Photo Courtesy Town of Norwood)

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