Emergency Preparation
Check out the helpful resources below, and be sure to follow the Norwood Light Facebook page to get emergency alerts directly in your news feed.
What to do During a Power Outage
Call Norwood Light at 781-948-1100 to report a power outage. We have an answering service available 24/7 to take your call. You can also report online using our outage map.
Please DO NOT call 911 to report a power outage
Only call 911 about electricity if it involves a public health and safety hazard, such as lines down. You can get updates during an outage via the outage map or our social media pages which are updated frequently during unusual or catastrophic events.
Prepare for Storms
Basic tips to prepare for winter storms, nor’easters or hurricanes
Prepare for High Winds
Helpful tips to protect your home from high winds
Prepare for Flooding
Helpful tips to prepare your home for potential flooding
Massachusetts Emergency Management Agency (MEMA)
Norwood Light customers can stay informed about warnings, hazards and other kinds of important bulletins by through MEMA-recommended update sources. Every family should have multiple methods for receiving emergency alerts, including at least one with an audible alert to wake you in the middle of the night.
Federal Emergency Management System (FEMA)
For more disaster related information or help with emergency preparedness, visit the FEMA website
American Red Cross Hurricane Preparedness Checklist
A PDF print out with tips on how to prepare before a storm, what to do during, and what to do after the storm has passed
Prepare for Storms
- Keep flashlights and extra batteries on hand and make sure mobile devices are fully charged so you can stay connected in the event of an outage.
- If you see a downed power line, keep away from it and anything it may be in contact with. Call Norwood Light at 781-948-1100 or 911.
- Power generators used during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide.
- Customers who depend on electrically powered life support equipment, such as a respirator, should contact Norwood Light at 781-948-1100 to request a designation as a life support customer. In a medical emergency, always dial 911.
- If you lose power, turn off any appliances that were on when the power went off, but leave a light or two on so you will know when power is restored.
- Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.
Prepare for High Winds
- Secure items outside, such as lawn furniture and trash cans, that could be picked up by high winds and hurt someone.
- Anchor objects that would be unsafe to bring inside, such as gas grills and propane tanks.
- Trim or remove trees close enough to fall on your home. Review insurance policies.
- Protect windows with permanent storm shutters or pre-cut plywood.
Prepare for Flooding
- Clean out drains, gutters and downspouts.
- Stockpile protective materials such as plastic sheeting and sandbags if you’re in an area prone to flooding.
- Consider installing a sump pump with battery backup.
- Consider elevating the heating system, water heater, and electric panel.
