The policies required by Norwood Light for electric service. Any questions don’t hesitate to call us or send us an email at info@norwoodlight.com
General terms & conditions for electric service through Norwood Light
Requirements for residential or commercial electric service
Specifications for transformer pad installation
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A-01
M.D.P.U. No.268 Cancels M.D.P.U. No.259
Single phase only; for all residential use except as provided for Apartment or Multiple Dwellings.
If, in an apartment building or residential premises having more than one dwelling, separate metering of each individual apartment or dwelling does not presently exist, so that billing directly to the individual tenants is not feasible and service has been rendered through a single meter then the customer charge shall be multiplied by the number of apartments or dwellings connected to such a meter.
Total capacity of all motors shall not exceed 10 horsepower. All motors larger than 1/4 horsepower shall be operated at 240 volts.
As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.
As provided in M.D.P.U. No.275, NYPA Hydropower Credit, applied after discount to all kilowatt-hours on this rate.
E-05
M.D.P.U. No.277 Cancels M.D.P.U. No.266
Single phase only; for residential use only. Available upon application to the Norwood Light Department in accordance with this filing.
Applicants must be customers of record, head of household and receiving SSI. Certification of these three items is required annually and must be provided by the applicant before billing under this rate can be initiated.
Total capacity of all motors shall not exceed 10 horsepower. All motors larger than 1/4 horsepower shall be operated at 240 volts.
As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.
As provided in M.D.P.U. No.275, NYPA Hydropower Credit, applied after discount to all kilowatt-hours on this rate.
PPA
M.D.P.U. No. 274 Cancels M.D.P.U. No. 257
There shall be added or credited to each monthly bill an amount equal to the total kWh billed during the month multiplied by the Purchased Power Adjustment determined as follows:
A) The total Purchased Power Cost including transmission expense estimated to be charged to Accounts 555 and 565 for the period of usage MINUS:
B) The total revenue estimated to be recovered through application of the Purchased Power Charge from all customers for the period. ALL DIVIDED BY:
C) The estimated kWh to be sold during the period.
O-15
M.D.P.U. No.276 Cancels M.D.P.U. No.265
To any customer for outdoor lighting for private property.
The Light Department will furnish, install and maintain the lamps, luminaries, brackets and photo electric control and will provide electric service to operate the lamps.
Lighting service supplied under this rate shall be installed on an existing approved company pole carrying utilization voltage.
The company will furnish and maintain one pole and section of secondary wire not to exceed 125 feet for lighting service supplied under this rate.
The customer will furnish the lamp, luminaries, photo cell, brackets and all required hardware to be approved by Norwood Light Department. The above will be installed by the Light Department and the Light Department will provide electric service to operate the lamp.
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As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.
This service may be terminated by giving 90 days notice in writing. If service is terminated prematurely, a penalty charge for unrecovered plant will be charged to the customer.
(1) Lamps will be operated by photo electric control, with hours of question aggregating approximately 4,200 per year, from dusk to dawn.
(2) Service and necessary maintenance will be performed only during the regularly scheduled working hours of the company. Burned out lamps will be replaced upon notification of the outage for lamp outages.
(3) "Company poles" shall include poles owned jointly by the company with other. Approval of poles, pole locations and structures for the installations shall be at the sole discretion of the company.
(4) Any required equipment other than the above will be installed and maintained at the customer's expense.
(5) The customer shall assume all risk of loss or damage to equipment and property, in connection with the lighting system.
(6) The customer is responsible and liable for the design and aiming of all luminaries.
P-16
M.D.P.U. No.271 Cancels M.D.P.U. No.262
Three-Phase high tension only where established facilities of the department permit.
Metering will be accomplished on the primary side of customers' transformers. At Light Department option compensated secondary metering may be substituted. In no case will the Department own, maintain, or be responsible in any way for any customer owned equipment or apparatus.
As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.
H-08
M.D.P.U. No.269 Cancels M.D.P.U. No.260
Single phase or 3-phase where facilities of Light Department permit, for residential use except as provided for Apartment and Multiple Dwellings, or other approved use, and where no fuel or energy other than electricity is used for cooking, water heating and/or space heating or at discretion of Light Department and subject to approval of Light Commissioners.
If, in an apartment building or residential premises having more than one dwelling, separate metering of each individual apartment or dwelling does not presently exist, so that billing directly to the individual tenants is not feasible and service has been rendered through a single meter, then customer charge shall be multiplied by the number of apartments or dwellings connected to such meter.
Total capacity of all motors shall not exceed 10 horsepower. All motors larger than 1/4 horsepower shall be operated at 240 volts. Building construction requirements for space heating shall conform to specifications of the department. Requirements for water heater shall be in accordance with Rate F-06.
Customer's option of either:
(a) Uncontrolled energy - computed on above Rate or
(b) Controlled energy - computed on Rate F-06
A discount of 10 percent will be allowed on all bills paid within 10 days of date thereof.
As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.
As provided in M.D.P.U. No.275, NYPA Hydropower Credit, applied after discount to all kilowatt-hours on this rate.
M-13
M.D.P.U. No.269 Cancels M.D.P.U. No.260
Three-phase high tension primary service only where established facilities of the Department permit and customer provides required equipment for new buildings and additions to existing buildings where no fuel other than electricity is used for space heating.
Metering will be accomplished on the primary side of customer's transformers. In no case will the Department own, maintain, or be responsible in any way for any customer owned equipment or apparatus.
As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.
F-06
M.D.P.U. No.270 Cancels M.D.P.U. No.261
Single Phase only, for residential and commercial electric water heating during "off-peak" hours only, except that energy for water heating will be available for not less than 17 hours in each calendar day.
Water heaters shall be of an approved electric, storage, two element type of not less than 50 gallon capacity. Each tank to which the electric hot water heater is connected or in which the electric hot water heater is installed, shall be provided with a combination temperature and pressure relief valve of the tube type which provides a tube extending down into the water in the tank and a vacuum relief valve, these devises to be placed directly on the tank and not in the piping to or from the tank. No check valve is to be permitted in the cold water line.
As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.
As provided in M.D.P.U. No.275, NYPA Hydropower Credit, applied after discount to all kilowatt-hours on this rate.
Sign up to set up monthly automatic payments for your electric, broadband and/or water bills. Return your completed form to Norwood Light.
Account Number
Reference this number in any written or phone correspondence.
Net Amount Due
Due Date
Usage History
Description
Service Period
Service Days
kWh Used
Your Account Number
Reference this number in any written or phone correspondence.
Bill Date
Account Summary
Any previous balances and payments received
This Bill
Current charges for this billing period. Details available on page 2 of bill.
Total to Pay
The total amount due for this bill.
Money Saved
Amount saved on this billing period.
Message Board
We reserve this space for notifying customers on new services, upcoming events, alerts and more.
Bill Stub
Please detach and enclose this portion with your payment.
Due Date
Payment due date.
Amount Due
The amount due for this billing period.
Amount Enclosed
If paying by check, write in the amount you're paying here.
Send Payment
Where to send payments to. Detach this stub and put into the envelope with the address visible through the window.
Account Number
Reference this number in any written or phone correspondence.
Taxes & Fees
Total surcharges, taxes and fees.
Internet Charges
Total charges for internet services.
Phone Charges
Total charges for phone services, including fax if applicable.
Other Charges
Total charges for add-on business services.
New Year's
Half Day December 31
Closed January 1
Martin Luther King Day
Closed January 19
Presidents Day
Closed February 16
Patriots' Day
Closed April 20
Memorial Day
Closed May 25
Juneteenth
Closed June 19
Independence Day
Closed July 4
Labor Day
Closed September 7
Columbus Day
Closed October 12
Veterans Day
Closed November 11
Thanksgiving
Closed November 26 & 27
Christmas
Half Day December 24
Closed December 25
Amanda R. Grow
Chair
William J. Plasko
Vice Chair
Robert G. Donnelly
Matthew E. Lane
Michael Saad
Superintendent
A symmetrical internet connection means that the data speed and file transfer rate are the same in both directions, i.e., download and upload speeds are identical. For example, streaming videos are downloading, whereas sending a file is uploading. Video conferencing is both because you're sending and receiving video at the same time. Symmetric connection speed is super important to avoid lag in either direction. Most internet providers o er slower upload speeds because of the limits of the copper cables they use. Our network is 100% fiber optic, so that limitation magically vanishes.
Megabits (Mbps) and gigabits (Gbps) are units of measurement for the speed in which information travels through the internet. Gigabits provide higher speed than megabits, and 100 megabits are ten times faster than 10 megabits. We o er a range of speed options from 1 gig to 3 Gigs for all your internet needs. Picking one depends on a few factors, including how you use the internet and how many devices will be on it at the same time. We can help talk you through the options.
Whether you are working from home, streaming your favorite movie, video calling Grandma, or conquering the latest game, all those activities require fast, reliable internet for a great experience. Don't be restricted by slower speeds that get bogged down even more when everyone at home is on their favorite device. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. So it's important to have higher speeds available so that everyone can use the internet without slowdowns.
Norwood Light Broadband Fiber offers fast, reliable 100% fiber-optic internet with powerful Wi-Fi at symmetrical speeds and without data caps, hidden fees, or other unpleasant surprises.
If your internet goes down unexpectedly, please call us at 781.948.1150 to report the issue so we can hop on it. If we experience an unexpected outage in your area, we will email or text you to let you know. (Note: you will need to opt into receiving text of email messages. Alerts and Notification)
https://mybroadbandaccount.com/norwoodlight
It might. Call us at 781-948-1150 and tell us what you’re having done so we can determine if we need to move your connection point or make any other changes.
No. For residential customers, Norwood Light Broadband Fiber is an internet/phone-only provider. We do not offer TV service, but with Norwood Light Broadband fast and reliable Internet connection you can stream TV through popular streaming services using your smart TV or a device such as a Firestick or Apple TV, typically at a fraction of the cost of your current cable package.
A ONT (Optical Network Terminal) and Wi-Fi router are installed.
Yes. Our Wi-Fi allows multiple accounts and passwords including guest passwords. Need to give the babysitter limited access? No problem. How about your weekend guests? Set their password to expire Sunday night. You have total control.
Norwood Light Broadband Fiber Internet owns and supports the connectivity hardware provided by our service technicians. If the equipment provided breaks, we will replace it at no charge. If you have any additional questions, please give us a call at 781-948-1150 and press option 2.
Our Terms of Service prohibit running a server for commercial purposes. However, personal, non-commercial usage of servers that complies with our Acceptable Use policy is fine, including using a virtual private network (VPN) to access services in your home and using hardware or applications that include server capabilities for uses like multi-player gaming, videoconferencing, and home security.
Visit the Residential Internet page or call us at 781-948-1150 and press option 3.
Please contact us at 781-948-1150 and press option 2 to reschedule.
Devices that are hardwired to your new router will receive all the speed and bandwidth promised. Wireless speed depends entirely on the wireless network within your home and varies based on several factors including distance from the wireless connection point to the device, obstacles in between them, and environmental factors.
How to run a speed test Performing a speed test on your home network can be a great way to troubleshoot any issues you think you might be having with your internet connection. If you run a speed test and your upload and download speeds are much slower than the speeds provided by your internet plan, you may have an issue with your internet connection.
Not only does a speed test give you the upload and download speeds of your network at that current time, but it provides upload and download ping/latency results as well. For reference, if you have anywhere between 1-60ms of latency in your home network (for upload or download), those are considered great latency values. If your latency values are greater than 150ms, you may experience
performance issues, and you’ll want to take a closer look at why your latency is so high.
For best results when running a speed test, we recommend the following:
You can manage your residential phone service features, including voicemail, call forwarding, and billing preferences, through your dedicated online portal. This portal allows you to customize and control your service from anywhere
You can easily test your current connection speed to see if you are getting the bandwidth you expect. For the most accurate results, we recommend performing the test while connected to your Wi-Fi network or—even better—by directly connecting your computer to the router with an Ethernet cable.
If your internet is down, try these three quick steps before calling support:
Call your local Norwood Light Broadband Fiber tech support 781-948-1150 option #2 and our team will be happy to help.
Moving in. If you are moving into Norwood, welcome! Sign up for electric service first, and then sign up for our broadband service for high-speed internet, HD cable TV and digital telephone.
Water accounts are always billed to the property owner. If ownership has changed, the account will be updated per the Assessors Department after the deed for the property has been filed. These updates are done monthly. As a result, any interim bill will be sent to the homeowner.
Moving out. We are sorry to see you go, but before you do please contact us to cancel service:
A higher than usual bill may be due to the seasons, holidays and billing periods.
Seasonal Reasons:
Billing Periods
A typical billing period is between 29 and 31 days. Holidays and other factors beyond our control may make a billing period up to 35 days long. An additional five days can increase a bill by 17%.
Please allow up 3 business days for delivery of your bill. Please note these dates may be adjusted for weekends and/or holidays.
Please contact the billing office.
Call: 781-948-1200
Email: info@norwoodlight.com
Visit: Norwood Light, 136 Access Rd., Norwood, Monday – Friday, 7:45 am – 4 pm
Visit the Reading Your Bill page for detailed explanations on your electric, water, and internet/phone bills.
We have five convenient ways for customers to pay the bills, visit the Ways to Pay page to learn more.
Complete the Account Designee form to authorize another person, such as a spouse or roommate, to obtain your account’s billing and usage information. Privacy laws require the account owner only to complete and return this form.
Sign up to set up monthly automatic payments for your electric, broadband and/or water bills.
ACH: Complete the direct debit authorization form
Credit/Debit: Complete the credit card authorization form
Return your completed form to us (ACH must include a voided check):
Email: Businessoffice@norwoodlight.com
Fax: 781-769-0660
In Person: 136 Access Road, Norwood, MA
Starting at
These are digital phone lines that replace traditional analog lines. SIP (Session Initiation Protocol) trunks allow for voice and data communication over the internet, offering flexibility and cost savings. They are a replacement for physical phone lines.
Business Analog SIP Trunk Line
Used with existing PBX or other Telephone Switch
Starting at
B-02
M.D.P.U. No.271 Cancels M.D.P.U. No.262
As provided in M.D.P.U. No.274, Purchased Power Adjustment, applied after discount to all kilowatt-hours on this rate.
A charge of $0.0025/kWh will be applied after discount to all kilowatt-hours on this rate.