Managing Your business phone Account Online: Quick Guide to the My Cloud Services Portal

Moving in. If you are moving into Norwood, welcome! Sign up for electric service first, and then sign up for our broadband service for high-speed internet, HD cable TV and digital telephone.

Water accounts are always billed to the property owner. If ownership has changed, the account will be updated per the Assessors Department after the deed for the property has been filed. These updates are done monthly. As a result, any interim bill will be sent to the homeowner.

Moving out. We are sorry to see you go, but before you do please contact us to cancel service:

• Electric – Call our office at 781-948-1200, 10 days prior to your move to schedule a final reading for your electric service.
• Water – Call the Department of Public Works at 781-762-1413, 10 days prior to your move to schedule a final reading for your water service.
• Broadband – Return all equipment (boxes, remote controls, power cords, etc.) to our office at 136 Access Road between the hours of 7:45 am – 4 pm Monday through Friday.

A higher than usual bill may be due to the seasons, holidays and billing periods.

Seasonal Reasons:

• Cold weather can increase you bill by more than 10% if you use electric heat.
• Shorter days increase the need for lighting.
• Heavier, winter clothing requires a longer time in an electric dryer.
• During holidays, more electricity is used for cooking, cleaning, lighting, heating and entertaining.
• Indoor activities use more energy for lighting, cooking and entertaining.Hot, humid weather can increase cooling costs by 10% or more.

Billing Periods
A typical billing period is between 29 and 31 days. Holidays and other factors beyond our control may make a billing period up to 35 days long. An additional five days can increase a bill by 17%.

• Electric Bills are mailed based on your account number.
  • Accounts beginning with 011 through 102, 232, 233 and 241 are mailed on the 6th of each month.
  • Accounts beginning with 111 through 221, 231, 251 and 252 are mailed on the 24th of each month.
• Water Bills are mailed the 15th of each month.
• Broadband Bills are mailed on the 2nd of each month.

Please allow up 3 business days for delivery of your bill. Please note these dates may be adjusted for weekends and/or holidays.

Please contact the billing office.

Call: 781-948-1200
Email: info@norwoodlight.com
Visit: Norwood Light, 136 Access Rd., Norwood, Monday – Friday, 7:45 am – 4 pm

Visit the Reading Your Bill page for detailed explanations on your electric, water, and internet/phone bills.

We have five convenient ways for customers to pay the bills, visit the Ways to Pay page to learn more.

• Credit/Debit cards with a Visa®, American Express®, Discover®, or MasterCard Logo® (3% service fee added to all credit/debit card payments)
• Electronic check payments (will need routing number and checking account number)
• Automatic Withdrawal from checking or savings account (Customers with Automatic Withdrawal and email billing will receive $5.00 credit towards monthly bill)
• Check payments mailed thru the US Post Service
• Pay in person at the Town Hall or Light Department
• Pay by phone 781-948-1150 with e-check or credit/debit card (fees apply)