You are able to pay bills in various ways:
Electric bills are mailed based on your account number. Accounts beginning with 011 through 102, 232, 233 and 241 are mailed on the 6th of each month. Accounts beginning with 111 through 221, 231, 251 and 252 are mailed on the 24th of each month.
Water bills are mailed the 15th of each month.
Broadband bills are mailed on the 2nd of each month.
Please allow up 3 business days for delivery of your bill. Please note these dates may be adjusted for weekends and/or holidays.
A higher than usual bill may be due to the seasons, holidays and billing periods.
A typical billing period is between 29 and 31 days. Holidays and other factors beyond our control may make a billing period up to 35 days long. An additional five days can increase a bill by 17%.
Water accounts are always billed to the property owner. If ownership has changed, the account will be updated per the Assessors Department after the deed for the property has been filed. These updates are done monthly. As a result, any interim bill will be sent to the homeowner.
Moving out. We are sorry to see you go, but before you do please contact us to cancel service:
Sign up to set up monthly automatic payments for your electric, broadband and/or water bills.
ACH: Complete the direct debit authorization form.
Credit/Debit: Complete the credit card authorization form.
Return your completed form to us (ACH must include a voided check):
In Person: 136 Access Road, Norwood, MA
Complete this form to authorize another person, such as a spouse or roommate, to obtain your account’s billing and usage information. Privacy laws require the account owner only to complete and return this form.