News & Resources
Online Security for Beginners: Protecting Yourself in the Digital World
You don’t need to be a tech wizard to protect yourself. You can keep your information and finances safe by following a few simple steps.
Samsung Phone and Tablet Internet Speed Specifications
Samsung Phone and Samsung Tablet Models List with Internet Speed Specifications
iPhone and iPad Internet Speed Specifications
Important ConsiderationsTheoretical vs. real-world speeds: The "Maximum speeds" listed in the table are theoretical maximums for the underlying networking standard. The actual speeds you experience are often much lower and are affected by: Signal strength and...
Changes Coming to Norwood Broadband
Learn about the changes coming to Norwood Broadband.
Introduction to Streaming Online
Watch our Introduction to Streaming video to learn all about streaming online.
Master Email to Stay Connected
Email is a powerful tool for staying in touch with loved ones, managing personal tasks, and accessing important information. Setting up and using email may feel intimidating for those new to digital tools, but this step-by-step tutorial will make the process simple and enjoyable.
What is Artificial Intelligence (AI) & How Is It Used?
Artificial Intelligence has found its way into many areas of our lives, including places we might not even realize.
Frequently Asked Questions
Frequently asked questions about billing, plans, installation and service, and internet basics.
Upgrading to WiFi 7
Upgrading to WiFi 7 is like stepping into the fast lane of the internet highway. With blazing speeds, intelligent bandwidth management, and ultra-low latency, WiFi 7 is designed for the future. But what happens when your tried-and-true laptop or favorite smart home gadget doesn’t seem to get along with this new tech?
Understanding WiFi 7 vs. WiFi 6
We wouldn’t be making a big deal about WiFi 7 if it wasn’t dramatically different from WiFi 6. Still, if you don’t know what WiFi 6 is then these are still just numbers.
MyBundle TV
Did you know you can get all the live tv shows, local channels and sports you watch today and save by switching to streaming? Use the MyBundle Recommendation Tool to pick the right streaming services for you.
Pre-Installation Checklist
To ensure a seamless technician visit, please review this quick checklist to help address your streaming needs. This will ensure that all necessary requirements are in place so the installation can be completed efficiently and on time.
Understanding Streaming TV
A simple guide for getting started. What is streaming? Streaming is a newer way to watch TV using your Internet connection instead of cable wires.
How to Prep for Streaming
Making the switch to streaming can be easy. Follow these easy steps. Step 1, Check Your TV. You’ll need a Smart TV or a device like Roku, Fire Stick, DirecTV Gemini or Apple TV box. Make sure you have the remotes for your TV(s).
Streaming 101
You already got the first step done! You have chosen NorwoodLight Broadband as your reliable fiber internet company! Let’s begin the switch TODAY!
The Ultimate Guide to DIRECTV’s Streaming Service
A walkthrough of DIRECTV’s streaming service — with Gemini Air, app tips, DVR features, and what’s new.
Get Ready for Super-Fast Fiber Optic Internet: What to Expect During Installation
Our goal is to make your fiber internet installation seamless and professional—delivering the blazing-fast internet you deserve with as little disruption as possible. How fiber reaches your home depends on your street’s utility layout.
Get Help with your DIRECTV Gemini Air Dongle or Remote
Fix common device issues with these helpful tips for Gemini Air remote and streaming dongle.
Wi-Fi Not Working? Simple Troubleshooting Tips for Your eero Router
Experiencing slow speeds or a dropped connection can be frustrating. Before you call us, you can quickly resolve most common issues right from home! This guide walks you through easy steps to troubleshoot your NLB eero router and optimize your internet and Wi-Fi service.
Charting Our Future: The Official Norwood Broadband Upgrade Study (FTTP vs. HFC)
To prepare for the next generation of internet speed and reliability, we commissioned an extensive analysis of potential infrastructure upgrades.
Quick Fixes: Understanding Your ONT Lights and Troubleshooting Tips
The Optical Network Terminal (ONT) is the device that connects your home to Norwood Light Broadband’s fiber-optic network. Keeping an eye on its lights is the fastest way to troubleshoot any internet or phone issues!
WatchTVEverywhere Makes Any Screen a TV
Watch Norwood Light Broadband cable TV anywhere you have an internet-connected device with WatchTVEverywhere.
How Background Apps Affect Your Device Performance
Apps running in the background can drain your battery and suck up bandwidth. Thankfully, these easy tips can get you back up to speed.
Quick Fixes & Troubleshooting DIRECTV Devices
Having an issue with your DIRECTV remote or other device? Check out these troubleshooting support articles.
Programming Your Gemini Air Voice Control Remote
If you stream DIRECTV using Gemini Air, use this step-by-step guide to setup your Gemini voice controller and program it to control soundbars or tvs.
Unlock Total Control: Your Guide to Mastering Digital Phone Features
Your Norwood Light Broadband digital phone service comes loaded with powerful features designed to give you maximum control over your calls.
The Best Internet Speeds for Online Gaming
Online gaming requires more speed and uses more bandwidth than most other internet-based activities. It’s a giant bandwidth suck.
Why Your Phone’s Speed Might be Slower than Your Plan
You’ve signed up for a blazing-fast fiber internet plan, but when you run a speed test on your phone or tablet, the numbers don’t match. What gives? The answer lies in one important distinction: The maximum speed your device can handle is often far lower than your internet plan’s speed.
Slow Internet? Troubleshooting Tips to Get Your Gig Speeds Back
If you ran a speed test and weren’t seeing the blazing fast speed you expected, don’t worry! Slowdowns are often caused by common issues you can quickly fix at home. Follow this guide to troubleshoot your connection and optimize your speed.
Stop the Security Warnings! How to Fix Your “Weak Wi-Fi Security”
Ever see a warning on your phone or laptop that says your Wi-Fi security is weak? Don’t panic! This usually means your router is using an outdated, less secure encryption protocol. Fortunately, this is an easy fix that makes your home network safer.
The Benefits of Wifi 7
Upgrading to WiFi 7 is like stepping into the fast lane of the internet highway. With blazing speeds, intelligent bandwidth management, and ultra-low latency, WiFi 7 is designed for the future. But what happens when your tried-and-true laptop or favorite smart home gadget doesn’t seem to get along with this new tech?
Norwood Light Broadband Announces Major Network Upgrade to Fiber-to-the-Home
This upgrade will deliver lightning-fast gigabit internet speeds directly to every home and business we serve, offering the speed, reliability, and performance customers expect from a modern broadband provider.
WiFi 7 vs. WiFi 6
We wouldn’t be making a big deal about WiFi 7 if it wasn’t dramatically different from WiFi 6 Still, if you don’t know what WiFi 6 is then these are still just numbers.
Making the Most of Your Norwood Light Broadband Service: Key Policies and Billing Guide
To ensure you have a clear and seamless experience with Norwood Light Broadband (NLB), we’ve compiled this quick guide covering our billing procedures, payment options, and service policies. Getting familiar with these details helps you manage your account efficiently.
What Factors Affect Internet Speed?
While your internet connection is certainly a critical part of how fast you can browse, stream, game, and meet with colleagues, it’s not the only part of your overall system that affects speeds. There are several factors along the way that contribute to how fast you can do things online.
Upload & Download Speeds Explained
You’ve probably heard all the talk in the internet world about upload speeds and download speeds. But what does it all mean? And why does it matter? Most importantly, what does your internet service provider offer?
The Benefits of Streaming
Cable and satellite television paved the way for new viewing options as channel selections broadened and movies that traditionally were only shown in theaters became available at home. Today, both are quickly being replaced by streaming services that give subscribers even more options than ever imagined.
Mesh vs. Wi-Fi Extender: What’s the Difference?
What do you do when a single router isn’t strong enough to provide a solid Wi-Fi signal throughout your home? In the old days, you had to move your router to a more central location. With the invention of Wi-Fi extenders, the centralized router became less of an issue...
Jitter and Latency and Ping, Oh My! How These Techy Terms Affect Your Internet Experience
While most people consider download and upload speeds the sole determining factor when choosing an internet provider and plan, overall speed, while important, is only part of the story.
How to Cut the Cord
Streaming on fiber internet is the best way to enjoy your favorite shows and movies. Can you get rid of cable or satellite without sacrificing your favorite channels and limiting your sports and entertainment options? Absolutely. And it’s easier than you may think...
Benefits of Fiber Over Copper
One question we are often asked is, “Why fiber?” It’s a fair question. Why does it matter how the internet gets to your home, so long as it does? But if you’ve ever experienced a slow internet connection, you know it matters. The type of cabling carrying the internet directly affects how fast it gets to you, which affects your online experience.
Managing Your business phone Account Online: Quick Guide to the My Cloud Services Portal
Your Norwood Light Business Phone service is backed by a powerful online management tool: the My Cloud Services Portal. This portal gives you instant access to manage everything from your directory profile to your voicemail settings and call history.Use the Quick...
Norwood Light Recognized For Reliable Electric Service
Norwood Light Electric has received national recognition for achieving exceptional electric reliability in 2024. The recognition comes from the American Public Power Association (APPA), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.
Updated Wholesale International Calling Rates (Effective March 21, 2024)
Transparency and competitive pricing are key to how Norwood Light Department serves our community. We know that businesses and residents often need to connect globally, and having clear, up-to-date information on international calling costs is essential for managing your budget.
Upgraded Rebate Programs for Commercial and Industrial Ratepayers
The Town of Norwood Municipal Light Department (NMLD) is pleased to announce upgrades to its industrial lighting retrofit program and new Commercial/Industrial Refrigeration and Heat Pump Retrofit Programs.
